When your wallet and the block explorer disagree, the explorer is right. It reads directly from the blockchain. Your wallet displays a local copy of that data, and local copies can lag.
This is good news: it means the disagreement is a display problem, not a missing-funds problem.
Why the two can differ
The wallet hasn't finished syncing
The most common cause by far. Until your wallet catches up with the current block height, it shows an older picture of the chain. Wait for the sync indicator to complete.
You're comparing one address to a whole wallet
Pearl uses a UTXO model — coins belong to individual addresses, not to a pooled account. Your wallet may hold several addresses and shows the total. The explorer shows whichever single address you searched.
If the wallet shows more than the explorer, this is almost always why. Check each of your addresses on the explorer and add them up.
Unconfirmed transactions are counted differently
Some wallets include pending incoming transactions in the displayed balance; the explorer distinguishes confirmed from unconfirmed. A short-lived difference right after a transaction is normal.
The wallet lost its node connection
With no connection, the wallet keeps displaying its last known state — which can look convincingly current while being hours old.
A display bug
These do occur, and we fix them. Check Known issues, and if what you're seeing isn't listed, tell us.
What to do
- Trust the explorer for the true state of your funds.
- Let the wallet finish syncing, then restart it.
- Check all your addresses, not just one, before concluding something is missing.
- Confirm you're on the official explorer — reach it from pearlresearch.ai or this help center, never from a link in a message.
When the explorer shows less than you expect
Then it's worth investigating properly. Open a ticket with:
- Every
prl1p…address involved - What the explorer shows, and what the wallet shows
- The transaction ID of anything you believe is missing
- Your wallet name and version, and your operating system or browser
We will never ask for your seed phrase to reconcile a balance.